On this page:

Linchpin Support is Now Located in the Cloud

What This Means For You

Most probably: nothing. Things are changing for us in the background, but you will probably not notice much of it.

You will still receive the excellent support experience you are used to and the usual Jira Service Desk reporting experience.

Existing Users and Users with Open Issues

If you are an existing linchpin support “customer”/user, you will be able to log into the new support portal with your usual login data.

(In case you don’t have an Atlassian ID yet, learn what has to be considered when creating one here.)

You will also be able to view your open support cases from the dashboard.

First-time support users

If you are a first-time user of the Linchpin support desk, you will simply be able to create a Jira issue in the new portal.

The migration doesn’t affect you in any way.

Step-by-Step Guide – Users with Open Support Requests (with Atlassian ID)

1. You will receive an email from Atlassian, notifying you about the fact that your Jira issue has moved to a new project.

Click on the button in said Atlassian email to get to your issue / our new support portal.

2. The Jira Service Desk agent will ask you to log in. Enter the email you are using for your Atlassian ID.

3. Proceed with the login using your password.

4. Finally, you will arrive on the Help Center dashboard.

Using the profile button in the upper right corner, you can view your open support requests.

Step-by-Step Guide – Users with Open Support Requests (no Atlassian ID)

1. You will receive an email from Atlassian, notifying you about the fact that your Jira issue has moved to a new project.

Click on the button in said Atlassian email to get to your issue / our new support portal.

2. The Jira Service Desk agent will ask you to log in or register.

Please register, entering the same email you were previously using in our old support portal. 

This step will create an Atlassian ID for you.

3. Click on the “Register using Password” button.

4. Jira will inform you that you received a registration confirmation email.

Please check you email inbox and click on the button provided within Jira’s confirmation email.

5. The button in the confirmation email will take you to the last steps of the registration process.

Here, please enter a password you want to use for our account and click on “Register“.

6. Finally, you will arrive on the Help Center dashboard.

Using the profile button in the upper right corner, you can view your open support requests.

Link to this page: https://seibert.link/suitesupport