Who is B&B Hotels?
The hotel chain B&B Hotels operates 600 hotels in 14 European countries, 160 of which are located in Germany. B&B Hotels is considered one of the most innovative hotel chains in the budget sector and promises its guests a uniformly high standard at favorable conditions – following their “Only For Everyone” principle.
Why did B&B Hotels look for a new intranet solution?
The journey began with an analysis of the status quo. Before the introduction of the Linchpin Intranet Suite, B&B Hotels was using an outdated intranet, which was hardly known within the company and was not maintained. In addition, many emails were written and it was not uncommon to pick up the phone. The problem here: due to decentralized distribution of information, it wasn’t clear whether any information is up-to-date and in most cases the only way to check was to make arrangements by phone. In addition, the company had an unclear folder structure featuring many files, which also led to a lot of back and forth in internal communication. On top of that, some information was only available in paper form.
The University of Vienna has to face the same challenge as all other organizations – to learn to deal with the overwhelming demands of everything new during ages that are constantly in motion. Thus, it is necessary to address people who are afraid of change and want things to stay the same. On the other hand, it is also necessary to address those employees who can devote a great deal of energy to change processes and are eager to test, try out and use new things.
To achieve the goal of balancing the two workflows in the company, the University of Vienna opted for Atlassian tools and Linchpin, along with a Linchpin implementation project that was closely managed by Seibert Media.