BSH Hausgerät GmbH – together with our partner XALT – built an easy-to-use intranet using Linchpin, for their more than 60,000 employees. Linchpin allows all their employees to collaborate on content as well as making transparent and accessible to everyone else.
Who is BSH?
BSH Hausgeräte GmbH is the largest manufacturer of household appliances in Europe and one of the world’s leading companies in their industry. What drives BSH and its employees? Being the #1 choice for consumers worldwide. Their goal is to improve the quality of life for people around the world with its outstanding brands, high-quality products, and first-class solutions.
What does the customer have to say?
Why were they looking for a new solution?
It was just the right time for BSH to relaunch its intranet. The previous system was outdated. Particularly noticeable was how static everything was, and therefore no longer modern. Top-down communication played a central role, and users also had to do without social functions such as liking and commenting. Also, access was only possible from within the company – a mobile application was missing. All of this, combined with the complicated creation of new content, prompted BSH to relaunch and choose the Linchpin Intranet Suite as its new intranet system.
What were the requirements for a new system?
Of course, the new intranet should remedy the issues found in the old system. Most importantly, the ability to customize and personalize the news stream for each employee. Top-down communication is made defunct, and now, individual global news channels will replace that.
Social interaction such as liking, sharing, and commenting are all part of the modern intranet. Topic channels and pages should help eliminate insular knowledge and be replaced by corporate knowledge for all. Of course, on a worldwide scale – internally, externally, or on-the-go via mobile devices.
With the Linchpin Intranet Suite, BSH can count on future-oriented technology that enables communication and knowledge management based on established solutions.
What is the solution?
App area and News Stream
The intranet is now the homepage for more than 60,000 BSH employees in their day-to-day work. It is available in 25 languages and used in around 51 countries. In designing the site, BSH opted for a split view. On the right-hand side is the freely configurable app area. This provides instant access to all the important apps that are needed for daily work. They can be freely arranged according to individual wishes and – if necessary – extended by further apps from the App Center.
On the left-hand side, employees will find the News Stream. It displays all news from the subscribed channels. Individual topics, subject areas, or locations can be subscribed to in order to tailor the news to the needs of the user. Of course, social functions such as liking and sharing a post and the corresponding statistics are also available.
News and App Bar
Individual news items can be translated and directly linked to the BSH intranet. Also, authors can determine the publication date, select whether the news should be pinned to the top of the page for a certain period of time, and specify the category or news channel. This ensures that all interested parties will see the articles. Another practical feature is the Kicker Line, which is used by BSH to display the reading or playback time.
The app bar is always active on all pages. This brings the basic Confluence functions to the intranet, such as pinning contacts or organizing topics that have been bookmarked for later.