Who is the University of Vienna?
The University of Vienna is a large institution in the capital of Austria with over 10,000 employees, almost 7,000 researchers and an additional 100,000 students. In addition to Confluence, the University of Vienna also utilizes other tools from Atlassian like Jira and Jira Service Management, which are used by up to 20,000 people every day.
What challenges did the University of Vienna face during the deployment?
In the course of the Linchpin implementation project at the University of Vienna, two personality types confronted each other.
The first type can be represented by the “Helmut” persona – an employee who has been working at the university for almost 25 years and has been a database administrator from the very beginning. Helmut is plagued by the many changes that affect him and his daily work from all sides and prevent him from concentrating on his work. Instead of introducing new systems, he would rather have a point of reference to hold on to. In addition, Helmut expresses concerns about the quantity of communication and he himself wants to focus on the quality of work and good service instead.
Sitting across from him is 26-year-old Fritz, a computer science graduate who is always up for change. He can’t understand Helmut’s concerns and instead sees the new system as a chance to get things moving forward, together. His suggestion: talk to each other, see change as something good, and look ahead optimistically to build something constructive for the future.
The University of Vienna has to face the same challenge as all other organizations – to learn to deal with the overwhelming demands of everything new during ages that are constantly in motion. Thus, it is necessary to address people who are afraid of change and want things to stay the same. On the other hand, it is also necessary to address those employees who can devote a great deal of energy to change processes and are eager to test, try out and use new things.
To achieve the goal of balancing the two workflows in the company, the University of Vienna opted for Atlassian tools and Linchpin, along with a Linchpin implementation project that was closely managed by Seibert Media.