s ServiceCenter der Erste Bank und Sparkassen
A modern, and most importantly, flexible intranet solution that offers all employees new knowledge, communication and collaboration platform to facilitate the documentation, administration as well as finding and sharing of knowledge and news.
What is s ServiceCenter?
As the center of expertise for the Erste Bank and Sparkassen, the s ServiceCenter stands for professional and customer services of all kinds. Customers are offered personalized services 24 hours a day, 7 days a week, 365 days a year, because “What counts are the people”.
What were the requirements?
As a financial services provider that advises and supports its customers, we rely on being able to provide information internally as quickly as possible. Therefore, one of the core requirements was to be able to control news and to have the capability of specifying which topics to publish. When introducing new products, we have to inform our customers and our service teams in good time. It was important to us that the individual teams only receive the information they really need.
Why did you choose Linchpin?
Linchpin was chosen because the system is particularly user-friendly. Confluence already offers a lot of things, but the usability is not very easy to use. Linchpin closes this gap with the user interface. The Linchpin Theme can be designed in such a way that the employees find their way around immediately and without much training. The special thing about Linchpin is also that it is the perfect combination of knowledge database and social intranet – this is not available on the market otherwise.
We used to use Excel sheets to register for Christmas parties, but now employees can register on their own and quickly see who is registered.
What does the customer say?
In your opinion, what are Linchpin’s strengths?
I see the strengths of Linchpin above all in the surface. These include the dashboard and the navigation to the individual areas. But also the event portal is great. We used to use Excel sheets to register for Christmas parties, but now employees can register on their own and quickly see who is registered. The news portal is also great, because you can always reach the right people with the news.
What added value do these strengths have for your company in particular?
Linchpin enables our employees to quickly search and find the information they need. Instead of a flood of information and endless filtering effort, messages and information in Linchpin can now be easily reached and quickly used to process customer enquiries. Linchpin offers speed and quality.
