//SEIBERT/MEDIA is responsible for the operation and hosting of your Linchpin instance. We ensure that your intranet available to your employees is stable and performant, at a predictable cost. A Linchpin operation package includes the hosting and support of a virtual server as well as updates, emergencies and service level agreements for service times, response times and resolution times. It covers all of the essential components for the operation of Linchpin at a flat rate. The operating packages are available for both Server and Data Center.
You can find more information about our operation packages at seibert.biz/operationpackage
Operate your own instance
Do you want to operate your Linchpin yourself?
//SEIBERT/MEDIA will help you with the technical concept, installation and configuration in your own custom environment. Your IT department is responsible for the operation maintenance and initial analysis of reported errors or malfunctions during daily operation. We recommend that you schedule training for your system administrators as part of the Linchpin implementation project.
//SEIBERT/MEDIA offers comprehensive user support for Linchpin in addition to the support provided by Atlassian. A dedicated support team takes care of all questions and problems that our customers may have, and can be contacted via email, live chat and telephone.
For detailed information and to view the conditions of this package, please go to: seibert.biz/linchpinsupportpackage
Support from the developer
A valid Confluence license entitles you to unlimited support from the developer Atlassian. This includes problem solving, root cause analysis, support for installations and upgrades, help with implementation and configuration, and support for integration with other Atlassian systems. The Atlassian support is known to provide a fast and competent service. Support is generally provided by email or via a publicly available ticket system (Jira).